Confidentiality & Impartiality

The ISOP Solutions Inc (ISOP) Senior Leadership ensures that ISOP is operated in a manner to safeguard objectivity and impartiality in delivering accreditation services in a confidential and non-discriminatory manner.

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ISOP policies and procedures shall be non-discriminatory and administered in a nondiscriminatory manner. Subject to limitations in this document, ISOP shall make its services available to all applicants whose application for accreditation meets ISOP’s publicly available criteria for accreditation offered by ISOP. Accreditation shall not be conditional upon membership of any association or group. Accreditation services may be restricted without discrimination where there is an unacceptable risk to ISOP. Such risks include but are not limited to evidence of fraudulent behavior, concealment of information, or providing false information in an application or in an assessment process.

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All ISOP personnel, contractors, and volunteers involved in the delivery of accreditation services:

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a. Shall act objectively and be free from any undue commercial, financial or other pressures that could compromise impartiality, and

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b. Shall adhere to strict confidentiality (confidential information means all technical and business information of ISOP and its clients that is of a confidential, trade secret and/or proprietary nature.)

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c. Are under a continual obligation to disclose potential conflicts of interest.

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ISOP shall not offer or provide any service that impacts its confidentiality or impartiality. ISOP does not provide consultancy, conformity assessment services provided by ISOP-accredited entities, or any other services that pose a risk to confidentiality or impartiality. ISOP shall not suggest that accreditation would be simpler, easier, faster, or less expensive if any specified person or consultancy was used.

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Accreditation decisions shall be made by persons other than those who conducted the assessment.

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ISOP monitors conformance to this Confidentiality and Impartiality Policy through administration of its management system, including its process for managing risks.