ISOP Solutions Inc ISO/IEC 17021 Quality Policy
Quality pervades ISOP Solutions Inc’s (ISOP) technical, operational and client service delivery process. Our quality service culture is characterized by client focus and continual improvement in all we do. The delivery of quality service is the focus of everyone at ISOP. Our people strive to:
Meet client needs and exceed client expectations.
Respond quickly and wisely to rapid changes in the business environment and changing client needs.
Attract and retain clients by being best-in-class.
To ensure continuing success of the quality initiative, our leadership will:
Maintain absolute, proactive and long term commitment to clients focused on continual service improvement.
Understand the concepts, be familiar with the tools and encourage techniques that enable us to fully integrate client focused continual improvement in everything we do.
Act as role models for the quality values of ISOP.
ISOP has formed an Impartiality committee to ensure strict adherence to and periodic reviewing of impartiality norms.
The President, Management, Staff and Contractors of ISOP are fully committed to providing current and potential clients with a service that fully meets their requirements.
The certification process ensures that all Audits and certification decisions are conducted in accordance with the requirements of the relevant certification schemes. Additionally, ISOP is fully committed to ensuring that it fully complies with all accreditation requirements, regulations, relevant standards and all requirements of any regulatory body. ISOP ensures that professional services are offered to clients through the use of trained, experienced and competent staff.
ISOP continually seeks to improve the services it offers and will do so by acting on client’s feedback, regular internal and external audits, reviews of reports, reviews of staff, management review meetings and management meetings.
Any client who feels dissatisfied with any aspect of the service provided by ISOP is encouraged to a complaint which will be responded to promptly and thoroughly investigated. Any client disagreeing with a Certification Decision may appeal, which will be put before an independent Appeals Panel.
In conducting certification activities ISOP fully understands the importance of ensuring that the certification process and all Audits are conducted in an impartial manner and no conflict of interest exists. To this end checks have been introduced throughout the certification process to identify any potential conflicts of interest and an independent Impartiality Committee has been established to oversee the operations of ISOP and in particular the certification process.