ISO 9001:2015 relates to your quality management system and is the most popular ISO standard worldwide. Becoming certified to ISO 9001 by an accredited registrar verifies that you have an efficient management process in place to monitor your quality management processes, opens the door for continual improvement of those processes, and highlights any shortcomings in your production.
This allows you to remediate problems immediately, rather than further down the line when it could affect your budget and bottom line.
There are many advantages to becoming certified in ISO 9001. First, it can help boost staff performance and overall productivity by providing them with a formalized system containing procedures, documents, responsibilities, and processes for quality processes and objectives.
ISO 9001 engages and motivates your staff to implement the items within the system.
Problems are identified quicker and resolved in a timely manner.
ISO 9001 also establishes continued training and developmental programs.
This equips employees with skills to cope with the changing needs of customers, while ensuring that your business will continue to operate effectively even if key people leave.
Second, ISO 9001 certification will result in more fleshed-out and thorough business processes, the ability to define responsibilities for quality control and assurance, and a way to relay these specifications to your teams. Your upgraded quality management system will provide you with valuable metrics – such as on-time delivery to commit, throughput, and overall effectiveness – to accurately reflect your system’s performance and help you make better decisions to improve growth and profitability.
Third, ISO 9001 helps reduce waste and improve overall business efficiency. Rather than focusing on mistakes after the fact, your new quality management system will manage nonconformance and instill root-cause analysis, with corrective actions, so wasteful problems can be proactively avoided altogether in the future.
ISO 9001 certification enforces a continual improvement strategy, so you’re always, by design, seeking ways to reduce waste and improve efficiency.
Lastly, ISO 9001 improves customer service by identifying key areas that are a priority to your customers and then outlines the implementation process for those areas, based on your customers’ expectations and needs. After all, delivering a product and/or service that reduces waste and cost means you can pass along this added value to your customer, which can lead to higher customer loyalty and lower attrition.