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The Value and Advantages of ISO/IEC 20000-1 Certification

Updated: Apr 25

ISO/IEC 20000-1:2018 is the international standard for IT service management and proves that a certified business’s IT service management system is compliant and adheres to best practices. ​An accredited ISO 20000-1:2018 certification provides you with a level of credibility that would otherwise prove difficult to achieve. This credibility is crucial when a customer mandates that suppliers like you must be certified in ISO 20000-1:2018 to submit a contract for new work.

Advantages of ISO/IEC 20000-1:2018 Certification

  1. Certification increases customer confidence in your organization by proving to them that your IT services are managed effectively, professionally and, in many cases, optimally.

  2. Being certified can promote overall organizational growth while reducing risk. As your portfolio changes, and takes on more services, being certified means there are structural elements in place to handle these updates and upgrades effectively and efficiently.

  3. Attaining your accredited certification helps increase your customer satisfaction. As you become more adept to IT service management through certification, you’ll be able to offer a more proactive IT service management experience to your customers. After all, ISO 20000-1 is all about delivering value to customers and keeping them happy by proactively helping them with IT incident management before it has a chance to have an adverse impact.

ISO/IEC 20000-1:2018 adherence

The certification also offers standardized practices to follow that will help reduce the risk of knowledge loss when key staff leave, while also reducing the level of training required when new hires come on board. Additionally, being certified helps reduce the risk of major outages and IT incidents.

Lastly, with the proactive approach under ISO 20000-1, you will experience a reduction in costly issues and mistakes, reduced support costs, a shift in culture that focuses on continual improvement and working smarter, a staff that works holistically rather than in silos, and more accountability with less finger-pointing.

If you’re looking to get started on your ISO 20000-1 certification process or are in the market for a better implementation partner, reach out to us to speak with one of our experts today!


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